Is disorganisation costing you lost sales? Don’t be like the supplier I have been trying to deal with this week. I wanted to place an order. I sent 2 emails, and phoned the number listed on their website. There’s been no reply to either email. But even worse, the number I dialled is no longer the number for that business. Imagine that – a wholesaler that doesn’t tell customers what number to call to place an order, or answer emails. According to the poor man I phoned, they are definitely still in business. But I don’t think they will be for much longer. I have the new number but I won’t be using it. I have no faith that my order would even arrive.
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